HR as Transformation Partner in Maruti Suzuki Anita Ollapally Asha Bhandarker 2011
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In my previous post about HR as a growth enabler, I referred to a case where Anita Ollapally, Managing Director, Maruti Suzuki, India, played a critical role in the success of the company, which made her the first woman President of any major multinational in India. Maruti Suzuki, the company, which she joined in 2003 after working for 23 years in Japan, had been plagued by financial crisis, lack of market visibility, and lack of sales. It was clear that only a fundamental
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The transformation journey at Maruti Suzuki began in 2001, when our CFO Dr. Ajay Sawhney came on board. The company’s journey towards excellence would continue to progress at an accelerated pace with him as its catalyst. He was instrumental in building up our businesses. He was also responsible for shaping the company’s new brand strategy. My role at the company, as HR Head, was to drive the company’s transformation journey. The 2008 global recession brought about significant changes in
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Anita Ollapally is a Senior Vice President of HR at Maruti Suzuki. I met her for an interview at the company’s offices in April 2011, after I was approached to help them. It was an unusual situation, but I had a good reputation for my work. Her initial response was positive, and she went to a meeting of Maruti Suzuki’s Senior HR Team to showcase her abilities. The conversation went on for an hour and a half without any interruption. I was surprised to hear that the company had
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HR as Transformation Partner in Maruti Suzuki is a groundbreaking concept which I have come up with when I was working for a company. Based on my personal experience, I have analyzed the way a transformation partner can enhance the performance of the business. Whenever we change something, a series of change impacts take place. The change impacts are in the form of resistance, uncertainty and new realities. The change partner who is already in the organization provides the necessary support, training and mentoring which enhances the employee’s skills and job satisfaction
Problem Statement of the Case Study
In the case, Maruti Suzuki’s HR team is a transformation partner, where they are playing a vital role in enabling the company’s growth by driving organizational change. The challenge was the lack of a strong, proactive HR team, that had little visibility on the business environment, hence, could not react to change as it occurred. The challenge was further exacerbated by the shortage of human resource professionals with in-depth knowledge about the company. The lack of knowledge about business processes and the company’s culture, coupled with the rel
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Maruti Suzuki is one of the most dynamic organizations of its kind, offering a unique blend of Indian automotive expertise, global automotive excellence, and global HR practices, all in one. This is the vision of the Maruti Suzuki group. The history of this transformation can be traced back to a few years ago, when this company made the strategic decision to expand its operations in terms of its range of products, technologies, services, and businesses. This was also a time when HR, at its core,
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I was delighted to see that Maruti Suzuki has decided to bring in an HR specialist for its management trainee program. I have long advocated for this, as the HR director should be in a central role to manage the business. read more Another example is in Tata Group, when Tata Sons appointed the former HR head of Lupin as CEO in 2003. Lupin had been a poor performer, and the transformation program started then, with the HR director at the helm, was seen
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“It was a turning point in my career that led me to HR as a transformation partner for Maruti Suzuki Anita Ollapally. It began when Maruti Suzuki Anita Ollapally, CEO of Maruti Suzuki, announced the of new HR policies, practices and structures. In my opinion, this is the most important step in the transformation of the company since it took the HR department out of ‘human capital management’, which is the main role it had for many years. YOURURL.com Maruti Suzuki Anita Ollapally
