BC Cancer Connected Chatbot to Improve Patient Support Mina Labani Simon Ford Justine Sanders Tanis Wong Case Study Solution

BC Cancer Connected Chatbot to Improve Patient Support Mina Labani Simon Ford Justine Sanders Tanis Wong

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BC Cancer Connected Chatbot is a state-of-the-art digital platform designed to improve cancer patient support services. This chatbot is built upon a vast data set of patients’ needs, preferences, and experiences with BC Cancer, and offers real-time chat services to help patients find answers, connect with supportive people, and navigate the system. This initiative aims to create more convenient, efficient, and personalized patient support services for those affected by cancer. Goals: The BC Cancer Connected Chat

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“My journey started when I joined BC Cancer in Vancouver, Canada, in 2018. The job was the start of my career at BC Cancer, and I quickly realized that we could transform the patient experience with the help of technology. As one of BC Cancer’s digital transformation experts, I help shape the future of digital technologies by partnering with the BC Cancer Informatics group and the BC Cancer BC Cancer is an innovation leader in cancer care, research, and patient care. look what i found We are committed to advancing cancer knowledge, impro

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Cancer is the leading cause of death in Canada and the third leading cause of death worldwide (Cancer Research Institute, 2021). Patients in cancer care have a high dependency on their doctors’ attention and expertise. Therefore, the concept of ‘virtual care’ in medicine has been increasingly used in cancer care to address these issues. Virtual care allows patients to receive the medical advice, consultation, and treatment virtually without the need for visits to the medical facility. However, virtual care does not address the patient’s emotional

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In Canada, there is a problem of cancer patients not receiving effective cancer treatment. That is, a lack of access to specialists, diagnostics, and treatment plans. There is a solution, and that solution is the BC Cancer Connected Chatbot. This chatbot is designed to provide online counselling, medication referral, and other supportive services for cancer patients. The chatbot is a program developed by BC Cancer with support from the University of British Columbia (UBC). It was launched in March 2018. Since

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“The BC Cancer Connected Chatbot was designed to provide immediate support and information to patients experiencing a significant medical condition. A chatbot uses artificial intelligence and machine learning to provide an interactive experience to users while they complete the necessary steps to seek support or diagnosis. The Chatbot can be accessed through various platforms, such as social media, smartphones, and laptops, making it accessible to any person with a smartphone or internet connection. The chatbot also provides education and resources to patients regarding their diagnosis, treatments, and support options. Initially

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Cancer is a very common disease worldwide. BC Cancer has initiated a Connected Chatbot project to improve patient support. In 2018, BC Cancer launched a “Chatbot” on LinkedIn and Facebook to provide access to patients to cancer information and connect with care team. This report will examine the progress, challenges, successes, and implications of BC Cancer’s Connected Chatbot. Challenge: Improving the quality of patient support requires a deeper understanding of the patients’

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Our patient support team will be connecting with the community by using a chatbot. A chatbot is an artificial intelligence-powered application that uses a conversational interface and machine learning algorithms to simulate human conversations and help users resolve problems. We aim to connect with the community on our website and social media to provide patient support, including resources, educational videos, and personalized support. The chatbot will be available 24/7 to answer patients’ questions, providing personalized support, providing resources for patients, and answering common questions. Home For example, if a patient has an ur