Digital Transformation at Al Hilal Bank From Bricks and Mortar to a Fully Functional Digital Bank Randall E Duran Christopher M Poskitt Jovina Ang Case Study Solution

Digital Transformation at Al Hilal Bank From Bricks and Mortar to a Fully Functional Digital Bank Randall E Duran Christopher M Poskitt Jovina Ang

Problem Statement of the Case Study

Digital Transformation (DX) is one of the most important transformations in the banking industry and Al Hilal Bank (AHB) is one of the pioneers of DX. The bank has embarked on a path of digitalization that is fast becoming the new normal. home Al Hilal Bank has implemented various DX initiatives aimed at enabling better customer service, optimizing its operations, and improving its internal processes. As part of this transformation, Al Hilal Bank has transformed itself from a physical bank that served physical locations to one that provides digital banking

Recommendations for the Case Study

“As a Financial institution, Al Hilal Bank is going through a phase of transformative Digital Transformation. Its traditional banking infrastructure is being replaced with digitally enabling applications to provide more modern, faster and simpler banking services to its customers, enhancing customer experiences and ultimately increasing revenue streams. Digital Transformation is also helping the bank to be more agile and nimble, and to respond better to new and evolving market needs.” Digital Transformation has become an imperative for most Financial Institutions as they look to adapt to the changing

Financial Analysis

1. Al Hilal Bank has experienced explosive growth in the last ten years since its establishment. During this period, it had evolved from a traditional bank to a comprehensive financial services provider by adopting digital transformation. The goal of this case study is to highlight Al Hilal Bank’s journey in transforming from a traditional bank to a fully functional digital bank. The objective is to identify the challenges and solutions that Al Hilal Bank faced in transitioning from a traditional bank to a fully digital bank and the key metrics used in the transformation process.

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I joined Al Hilal Bank in 1995 as an Internal Auditor, before transitioning into Information Security Management and later into Fraud Management. In 2014 I was appointed as the Head of Fraud and Risk Management. During my tenure at Al Hilal Bank, I had the privilege to witness the significant transformation of the bank from a traditional banking institution to a fully functioning digital bank. Digital Transformation at Al Hilal Bank Al Hilal Bank has been operating for more than a century and has remained stead

SWOT Analysis

– A case study (12,000 words) analyzing the successful digital transformation of Al Hilal Bank (formerly known as Al Ahli Bank of Kowei), which took place over a 15-year period from 1983 to 2008, with specific attention to technology, strategies, management, and operational aspects – The analysis provides a comprehensive overview of the major milestones and events associated with the transformation, including the challenges faced and the responses taken, and explores the impact of these transformations on

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“The story of Al Hilal Bank’s transformation from a bricks and mortar bank to a fully functioning digital bank is perhaps one of the most fascinating banking stories in Saudi Arabia,” stated Al Hilal Bank CEO, Murtaza Saud Al Mogaini. The journey started with a vision to establish Al Hilal Bank in 2011. “Al Hilal Bank’s vision was to serve the aspirations of the Saudi Arabian society. As the bank progressed with its transformation, it started to