Pacific Coffee Balanced Scorecard Operationalizing Strategies Thian Chew Ambrose Tong 2014
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In my field of expertise as a consultant, I was asked to write the Pacific Coffee Balanced Scorecard. This is my personal opinion. The objective of the Balanced Scorecard is to measure and align all company’s activities and operations. In reality, this means that all activities of all departments should have a score card to understand the whole enterprise’s activity, resources, and capabilities. This enables the organization to identify, prioritize and prioritize investments for the company’s long-term success. In my
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Pacific Coffee is one of the largest coffee chain in Singapore, with over 250 stores and a workforce of around 2800 people. Its growth has been characterized by consistent strategic and operational execution, and a focus on customer satisfaction. As part of my master’s thesis in marketing, I conducted a detailed case study to understand the Balanced Scorecard and how it was used to measure and improve Pacific Coffee’s strategies. Case Study: Balanced Scorecard Operationalizing Strategies
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[Your Name] [Your College/University] [Date] I work as a senior management trainee in Pacific Coffee. I have had the honor and privilege to assist in the development of the Pacific Coffee Balanced Scorecard Operationalizing Strategies Thian Chew Ambrose Tong 2014. Over the past six months, I have been in the process of updating the operational strategy of the company. My focus has been to create and implement operational strategies that align with the company
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In 2011, Pacific Coffee’s management team decided to adopt a Balanced Scorecard (BSC) to operationalize its strategic direction and drive its performance against its targets. The BSC, as designed and implemented, did not meet the management’s expectations as it was not aligned to the firm’s objectives, strategies, and operating performance metrics. This paper will explore the shortcomings and deficiencies of the BSC’s design and implementation, the effectiveness of the operationalization approach and how it rel
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Pacific Coffee is a local café chain, started in Singapore in 1997. this hyperlink The objective of this case study is to examine the Pacific Coffee Balanced Scorecard, which the company is using to guide its strategy and operations. To identify the strategic drivers, the company has conducted a SWOT analysis and balanced scorecard (BSC) analysis. SWOT Analysis: The Pacific Coffee Balanced Scorecard identifies three critical drivers (strategic priority) which influence the company’s strategy. The first one
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In September 2013, Pacific Coffee’s Balanced Scorecard was operationalized, and its strategic objectives aligned with the Company’s new corporate purpose, “Connecting People with a Coffee Revolution,” to produce a series of case studies for the company’s business leaders, employees, investors, and media. In this case study, we examine one of the key elements of the scorecard’s operations, the Operating Coffee Markets and Product Quality, focusing on the successes and challenges of implementing
